We want you to be completely satisfied with your purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit, or your needs might have changed. We provide you with a 30-day return policy. You can initiate your return by contacting us via email at email@example.com. Please provide us with your original order number, the items you wish to return, and the reason for your return. We may ask for photos or videos for our records, any you can supply would be much appreciated. If approved, we will provide you an RMA number and shipping label to return the product. All returns are subject to inspection once received. Unauthorized returns without an RMA number will not receive credit. Should you have questions prior to return, you can contact us via email at firstname.lastname@example.org or call us at 866-264-1964 (8am-5pm EST, M-F).
Once your items are received and inspected, your refund will be issued. Your refund will automatically be applied to your original method of payment, fees will apply. If you have been notified that your product was refunded and you do not see the funds within 7-10 business days, please email us at email@example.com.
General information for all returns & refunds:
- Returns will be accepted within 30 days from the date of delivery
- Items must be in ‘unopened’ and sellable condition to ensure a full refund. If items are opened, items must be repackaged as they were originally received in original packaging.
- All returned items will be charged a 10% restocking fee. The restocking fee will be deducted from your refund. Returned items are subject to inspection prior to issuing a refund.
- You will be responsible for shipping the products to the return address provided with the RMA number and shipping label that we issue you.
- Returns will be accepted from continental US only. International and returns from Hawaii/Alaska will not be accepted.
- Refunds will be issued in the original form of payment.
- A refund will be issued within 48 business hours, once the item has been received and inspected, and may take additional days as processed by your credit card provider.
- Our return policy only applies for items purchased via the www.closetsbyliberty.com website. Items purchased via other retailers does not apply.
- No refund will be issued after 30 days.
- We do not refund bulk orders of more than 5 systems. We request that you order 1 system and check prior to ordering other systems.
- We do not refund partial returns for components and/or portions of items ordered via our design tool.
We take pride in ensuring best in class delivery experience to you. We also understand sometimes, products may arrive damaged. We request that you inspect shipments on arrival. If they arrive damaged, please report any damages within 10 days of arrival. We will require proof of damage via photos. A replacement product will be shipped, once validated by our customer service team. You can contact us via email at firstname.lastname@example.org or call us at 866-264-1964 (8am-5pm EST, M-F) to report your damages.
Most orders ship the same day, so please email us at email@example.com or call us at 866-264-1964 (8am-5pm EST, M-F) within one hour of placing the order and before 12pm EST. There will be no cancellation fees for standard items cancelled prior to shipment. If one hour or more has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled, and standard returns policy will apply.